Customer Success Lead

Customer Success Lead

Job Title: Customer Success Lead
Contract Type: Permanent
Location: Sydney
Salary: $140k - $160k + super
Start Date: 2019-05-13
Reference: BH-1558
Contact Name: Nicole Mednick
Contact Email:
Job Published: May 14, 2019 10:26

Job Description

We a seeking a driven Customer Success Team Lead to jump on board with a leading Salesforce Partner. You will be leading a team of customer success specialists and be responsible for driving excellent customer service and outcomes to the Manage Services clients. Working closely with the Sales team and pre-sales activities you will become the contact for Managed services executives.

The Role
  • Lead the Managed Services team of Customer Success Consultants and offshore experts
  • Building relationships with the Managed Services clients and influence their contract renewals
  • Managing customer roadmaps and resolving any client issues escalated to you by the Managed Services team
  • Delivering standardised process to onboard new Managed Services team members
  • Actively supporting the Sales team with pre-sales activities as needed, including client meetings and workshops
Key Requirements
  • 5+ years Customer Success Experience
  • 3+ years Proven Leadership and management experience
  • Relevant Salesforce experience
  • IT industry experience
  • Excellent communication, influencing and negotiation skills.
This Salesforce Partner prides itself on its reputation delivering some of the largest projects throughout Australia. They will help you grow and develop while opening your experience to a range of different industries and technologies.
If you want to be part of a great organisation, with offices in Brisbane, Melbourne, and Sydney with an ever growing team click APPLY and send through your updated CV in word format.
This position is a permanent role open to candidates eligible to work in Australia.
nVision Talent is a dedicated emerging technology recruitment agency operating across Australia and Europe. If you’d like to keep updated with our latest roles, head to and register for our job alerts feature!

nVision Talent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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