Technical Account Manager (Office 365)

Technical Account Manager (Office 365)

Job Title: Technical Account Manager (Office 365)
Contract Type: Permanent
Location: Greenwich
Salary: $100000 - $120000 per annum
Start Date: 2019-02-01
Reference: BH-1348
Contact Name: Harrison Emmens
Contact Email:
Job Published: February 01, 2019 15:43

Job Description

  • Assist Office 365 migrations and back up solutions to a wide range of customers. 
  • Join a well funded start up who recently received $50m in venture capital funding. 
  • Join an award winning company whose accolades include a Microsoft Partner of the Year.
An award winning Microsoft Partner is in search of a charismatic, technical, career-minded Technical Account Manager to join their Australia, New Zealand and SE Asia Partner Success Team. Based out of Sydney this is a critical role for someone who will impact the success of not only internal teams but most importantly, the success of their Partners and how they thrive using cloud technology. If you are passionate about learning and helping others with a strong knowledge of Microsoft cloud products, with great customer engagement skills, this may be the perfect role for you! This role affords you the opportunity to directly influence and improve the experience of our products and services that are pioneering the Cloud Market, working with Office 365 and Microsoft Azure products in particular. 

If you are someone with expertise in the Microsoft ecosystem, and you have a technical, consultative, troubleshooting mind-set, then this may be the perfect role for you. Work with like-minded thought leaders in a fast-paced environment with a great work hard, play hard and collaborative culture.

You will be supported by a comprehensive on boarding programme including 4-6 weeks focussed training followed by 2 months of on-the-job-training performing Support duties over phone and email, before you successfully transition in to TAM duties assisting Partners with the Technical aspect of building a practice in collaboration with our Channel Sales Team.

What you'll be doing:

  • Training/Educating Partners on Office 365 email migrations, and not only what our technology does, but why it does so through product demonstrations.
  • Identifying and communicating business value from nuance technology features
  • Technical Pre-Sales Engineering motions and assisting Sales Team with technical escalations to unblock sales
  • Delivers remote and on-site technical training to Partners
  • Long-Arc Account Management including technical escalations
  • Solo presentations at Partner events and offices around Australia and New Zealand
About You

  • 5+ years of customer service experience in a technical environment
  • Knowledge and experience with web-based applications, networking technology, and email
  • Executive-level vernacular with excellent written and verbal skills alongside technical acumen and ability to learn new concepts quickly
  • Knowledge of Microsoft products and Partner ecosystem
  • Public speaking & technical training
  • Excellent troubleshooting and problem skills with Microsoft cloud products
If this role is of interest please apply below, or get in touch with Harrison on 03 9133 0177.

nVision Talent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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