Connecting...

W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9udmlzaw9ulxrhbgvudc9qcgcvymfubmvylwrlzmf1bhquanbnil1d

Program Manager - Social

Program Manager - Social

Job Title: Program Manager - Social
Contract Type: Permanent
Location: Sydney
Industry:
Salary: Competitive
Start Date: 2018-07-08
Reference: BH-637
Contact Name: Nadine Freitag
Contact Email: nadine.Freitag@nvisiontalent.com
Job Published: July 09, 2018 10:46

Job Description

About the Position

The role of the Program Manager - Social is to provide program management to our customers who use Salesforce Marketing Cloud and who have a particular focus on Social Media and its role in their digital marketing activities.

We are looking for someone who has a passion and expertise for Social Media and who is able to use their experience to provide strategic recommendations and tactical support across all digital marketing channels.

Responsibilities

 

 

 

    • Develop and maintain expertise in Social Studio and other social media platforms and issues

 

 

 

 

    • Undertake analysis of social and other data sources to create rich insights and inform your customers’ digital marketing and campaign strategies

 

 

    • Establish yourself as a trusted advisor to your customers who is able to step outside the constraints of a siloed, channel-based approach to digital marketing and guide your customers on the role social plays in an effective cross-channel strategy

 

 

    • Support your customers and work with a cross-functional team to create and execute campaigns including campaign strategy, creative design and campaign delivery

 

 

    • Create and deliver training sessions to enable your customers in Social Studio and Salesforce Marketing Cloud

 

 

    •  Achieve revenue growth targets by identifying opportunities for us to further assist our customers and add value

 

 

    • Undertake ongoing self-development to maintain knowledge and expertise of the Social Studio and the broader Marketing Cloud platform

 

 

    • Complete timesheets regularly and accurately

 

 

    • Manage client and internal relationships with exceptional written and verbal communication

 

 


In addition, you'll be required to provide fee-based program management to customers including;

 

 

 

 

    • Providing on-boarding guidance to new customers to ensure customers are set-up for success from the start

 

 

 

 

    • Creation of customised How-to-Guides and Playbooks

 

 

    • Providing ongoing support and advice for how to use features and functionality in Social Studio and Salesforce Marketing Cloud

 

 

    • Driving customer adoption, providing best practice advice and giving personalised recommendations to ensure your customers maximise value from their investment

 

 

    • Assisting customers with raising support cases with Salesforce – adding value by using our knowledge and relationships at Salesforce to make these experiences less painful and more productive for the customer.

 

 

    • Ensuring clients are leveraging all their purchased solutions and achieving success.

 

 

    • Driving deeper engagement and looking for opportunities to add additional value that increases the client’s investment in our consulting and support services.

 

 

    • Proposing new or optimised activity to improve business results

 

 

    • Executing cross-channel campaigns

 

 


Other: If successful, you will be required to travel to client locations for onsite discovery and solutions presentations. Travel outside of the Sydney area is frequent, but not expected to exceed 25%.

nVision Talent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

 

Get similar jobs like these by email

By submitting your details you agree to our T&C's