Program Manager - Social

Program Manager - Social

Job Title: Program Manager - Social
Contract Type: Permanent
Location: Sydney
Salary: Competitive
Start Date: 2018-07-08
Reference: BH-637
Contact Name: Nadine Freitag
Contact Email:
Job Published: July 09, 2018 10:46

Job Description

About the Position

The role of the Program Manager - Social is to provide program management to our customers who use Salesforce Marketing Cloud and who have a particular focus on Social Media and its role in their digital marketing activities.

We are looking for someone who has a passion and expertise for Social Media and who is able to use their experience to provide strategic recommendations and tactical support across all digital marketing channels.





    • Develop and maintain expertise in Social Studio and other social media platforms and issues





    • Undertake analysis of social and other data sources to create rich insights and inform your customers’ digital marketing and campaign strategies



    • Establish yourself as a trusted advisor to your customers who is able to step outside the constraints of a siloed, channel-based approach to digital marketing and guide your customers on the role social plays in an effective cross-channel strategy



    • Support your customers and work with a cross-functional team to create and execute campaigns including campaign strategy, creative design and campaign delivery



    • Create and deliver training sessions to enable your customers in Social Studio and Salesforce Marketing Cloud



    •  Achieve revenue growth targets by identifying opportunities for us to further assist our customers and add value



    • Undertake ongoing self-development to maintain knowledge and expertise of the Social Studio and the broader Marketing Cloud platform



    • Complete timesheets regularly and accurately



    • Manage client and internal relationships with exceptional written and verbal communication



In addition, you'll be required to provide fee-based program management to customers including;





    • Providing on-boarding guidance to new customers to ensure customers are set-up for success from the start





    • Creation of customised How-to-Guides and Playbooks



    • Providing ongoing support and advice for how to use features and functionality in Social Studio and Salesforce Marketing Cloud



    • Driving customer adoption, providing best practice advice and giving personalised recommendations to ensure your customers maximise value from their investment



    • Assisting customers with raising support cases with Salesforce – adding value by using our knowledge and relationships at Salesforce to make these experiences less painful and more productive for the customer.



    • Ensuring clients are leveraging all their purchased solutions and achieving success.



    • Driving deeper engagement and looking for opportunities to add additional value that increases the client’s investment in our consulting and support services.



    • Proposing new or optimised activity to improve business results



    • Executing cross-channel campaigns



Other: If successful, you will be required to travel to client locations for onsite discovery and solutions presentations. Travel outside of the Sydney area is frequent, but not expected to exceed 25%.

nVision Talent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.